Our Disclosures

Quality Management

New Horizons Rehabilitation, Inc. is committed to providing exceptional services to individuals with disabilities, ensuring their needs and expectations are met with the highest standards of care and professionalism. Our quality policy is rooted in the principles of ISO 9001:2015, reflecting our dedication to continuous improvement, client satisfaction, and compliance with all applicable legal and regulatory requirements.

COMMITMENT TO QUALITY - QUALITY POLICY

The management of the agency, including the Executive Director, Department and Program Directors, Associate Directors, Managers, and Team Leads, using the Mission Statement, "Empowering individuals by creating meaningful opportunities in a changing environment", as a guide, are committed to achieving ever-increasing service satisfaction through continual improvements guided by the following principles:

Committed to providing professional and value-added services to clients and other providers through effective application of the agency's Quality Management System.
Ensuring that all staff are fully trained and understand their role in providing quality services.
Continuously review and upgrade processes in services to maintain compliance with all governing oversight.

COMMITMENT TO IMPLEMENTATION

The quality policy affirms the commitment of all levels of management in the agency to mission-driven services. It will be shared with and available to all employees through ADP and included as part of the agency onboarding.

Corporate Compliance
The Board of Directors, along with the Executive Director and Program Directors, adhere to all ethical standards and comply with applicable federal, state, and local laws and regulations. Program Directors oversee corporate compliance, including promptly reporting any concerns or instances of unethical or illegal conduct to the Executive Director.

Recognizing the importance of integrity, Program Directors ensure that all employees clearly understand their responsibility to act in alignment with company policies and applicable laws. To maintain transparency and accountability, New Horizons engages external auditors to ensure financial practices meet legal standards and principles. All programs are held to the highest standards of integrity, operating in full compliance with governing guidelines.